Barcode Products Ltd

BARCODE LOOKUP DATABASE

Troubleshooting

Issue

My data is not loading into the App

Solution

Ensure you have a heading row at the top of the CSV. Also, ensure your spreadsheet is saved as a CSV

Issue

I cannot see the ‘ScanSKU_Lookup’ Folder on my device

Solution

This folder is created automatically when you first open the app. When you plug your device into your PC, you may not see the folder straight away, sometimes you will first have to reboot your device.

Issue

How do I use a built-in or external barcode scanner

Solution

If you’re using a purpose built scanner such as our R Series, ensure the output mode is set to ‘keyboard mode’. In our devices, you can do this by finding the App called ‘Scanner‘ and clicking on the ‘Settings‘ tab. In the settings tab also ensure ‘Additional Content’ Is set to ENTER