Return Policy

Cancellation of Order

Once an order has been accepted and invoiced by the Company it may not be canceled for any cause whatsoever without the Company’s consent in writing. If cancellation is approved, the Customer must cover all costs associated with returning the Goods to the Company. This includes ensuring the Goods are insured during transit and returned to the Company’s premises in their original, unmarked packaging, along with all original documentation and accessories. A restocking fee of at least $50.00 or fifteen percent (15%) of the invoiced value of the Goods, whichever is greater, will apply to any canceled order.

When a Customer places a special or indent order for Goods of a special nature or quantity, it is understood that the Customer has invited the Company to allocate or order the Goods or production time for fulfillment. The Customer’s order will be considered irrevocable pending the Company’s acceptance or rejection within a reasonable time.

Returns

You may return most new, unopened items within 30 days of delivery for a refund. Before returning any Goods, you must request and receive an RMA (Return Merchandise Authorization) number. Goods will not be accepted, credited, or replaced without the RMA number clearly stated on the returned items. Consumable items are not eligible for credit or return unless otherwise agreed upon by the Company in writing. Unauthorized returns will only be shipped back to the sender at their expense, and a handling fee may apply. The Customer is responsible for return shipping charges. We recommend insuring the return shipment, as the Company cannot be held responsible for damaged or lost shipments. Used or altered items that are not in new condition are not eligible for credit. All returns must be received within 30 days of the original order date to qualify for a credit. Upon receipt, the Company will inspect the returned items, return them to inventory if they are in new, unused condition, and issue the Customer a credit according to the conditions of the Cancellation of Order policy.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If we are printing labels as per your instruction, we will generally show you a proof before printing. When you approve the proof, and we print the labels, your labels will not be able to return these labels unless there is a defect. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.