Cancellation of Order
Once an order has been accepted and invoiced by the Company it may not be canceled for any cause whatsoever without the Company’s consent in writing. Where such cancellation is agreed, the Customer will cover all costs in returning the Goods to the Company and ensure that the Goods are insured in transit and returned to the companies premises in original unmarked packaging including all original documentation and accessories. Such an order canceled by the Customer will incur a re-stocking fee of a minimum of $50.00, or fifteen percent (15%) of the invoiced value of the Goods, whichever is the greater.
Upon a Customer placing a special order or an indent order of Goods that are of a special nature or quantity, the Customer will be deemed to have invited the Company to allocate or order Goods or production time for its fulfillment and to have agreed that the Customer’s order will be irrevocable pending acceptance or rejection by the Company within a reasonable time.
You may return most new, unopened items within 30 days of delivery for a refund. Before returning any Goods, an RMA (Return Merchandise Authorisation) number must be requested and issued. Goods will not be accepted, credited or replaced without the RMA number stated on the returned Goods. Consumable items are not eligible for credit or return unless otherwise agreed by the Company in writing. Unauthorised returns will not be shipped back to sender except at their expense (a handling fee may also apply). The Customer is responsible for the return shipping charges. The Company recommends that the Customer insures the return shipment as the Company cannot be responsible for damaged or lost shipments. Used or otherwise altered items not in new condition are not eligible for the credit. All returns must be received within 30 days of the original order or a credit cannot be issued. Upon receipt of your returned items, the Company will inspect them return them to inventory if in new unused condition and issue the Customer with the credit according to the conditions of Cancellation of Order.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If we are printing labels as per your instruction, we will generally show you a proof before printing. When you approve the proof, and we print the labels, your labels will not be able to return these labels unless there is a defect.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.