
We all know that things get a little busier (& chaotic) before and during the holidays period for most of the businesses and with closure over holidays period it can be difficult to get supplies. How can you maintain great customer service, streamlined shipments and also giving a christmas touch (optional) to all orders.
Here are some helpful hints:
- Use your data to order items in advance, call/email customer, be proactive & check if they've got enough stock.
- Update your email signatures about upcoming busy time and inform customers that their orders may get delayed, they also know that it's busy time of the year, they will understand.
- Make sure you have got enough stock of consumables such as packaging labels/stickers, Ink/Thermal ribbons, EFTPOS or receipt printer paper rolls to get you through until the middle of January.
- Stock your items close to where your customers are. If you have more than 1 branch you can share/split the stock and beat the busy season. After all, Sharing is caring!
- Automate your inventory systems to generate purchase orders when an item is low in stock.
- Stock up some Christmas gifts (they don't have to be of $$$$ value) to send along with your orders, everyone likes a surprise present, i.e. Christmas quotes
- Let your customers know about your business hours during Christmas & New year time, closure days, well in advance so that they can plan their purchases.
Barcode Products will be closing on 22/12/2017 afternoon and will reopen on 08/01/2018 as normal. We wish all of our Customers, Vendors & manufacturers a happy & prosperous holiday. We really appreciate your business & support during 2017.
Have a great holiday.